Friday, 12 July 2013

Joovy Customer Service

Hi. Thank you for OUTSTANDING CUSTOMER SERVICE!!! I have your stroller and your highchair, and love your products. Unfortunately, our highchair tray no longer snaps into place. I emailed through this site, and was contacted right away with a telephone number to reach. When I called, I was greeted by a person (not a machine) and was asked how I could be helped. The person I talked to was named Dave. He quickly realized the problem and said he would send a replacement piece right away. I didn’t think customer service like this existed anymore!! Thank you so much for the pleasant surprise and for such wonderful costumer service. If anyone asks where they should go for baby supplies, I am definitely going to direct them to Joovy. MANY THANKS Joovy team and a special thanks to Dave!

– received from a happy Joovy customer 7/11/13