Tuesday, 31 December 2013

We Want to Notify You First – Voluntary Recall

Everyday, we strive to create the best, most reliable products for every child that touches our products.  In doing so, we stay true to our mission of putting the safety and happiness of children and parents first in everything we do.

Joovy, in an abundance of caution, is voluntarily recalling all Zoom® Car Seat Adapters.  We have many satisfied customers using the Zoom® Car Seat Adapters everyday but if not secured properly, the adapter can detach from the stroller.

Because we stand behind each and every product we bring to market and want to be proactive in offering a resolution, we have partnered with the CPSC to voluntarily recall the units that have been shipped to consumers and retailers.  We are offering free repair kits to assure a more secure attachment of the adapter to the stroller frame.  The products involved are model numbers 00945 Zoom® Car Seat Adapter for Graco®, 00946 Zoom® Car Seat Adapter for Chicco®, and 00947 Zoom® Car Seat Adapter for Peg Perego®.

For more information or if you own one of these products, please follow these steps to receive your free repair kit.

  • Call 855-251-0759 to order a free repair kit
  • Visit joovy.com and click on Recall Information at the bottom of the page.
  •  Updated Zoom® Car Seat Adapters are now available.  These adapters are not affected by this recall and can be ordered using the following part numbers: 00948 Zoom® Car Seat Adapter for Graco® Classic Connect, 00949 Zoom® Car Seat Adapter Chicco®, and 00951 Zoom® Car Seat Adapter Peg Perego®.

Our Joovy® family is very important to us and we appreciate your understanding and continued support.