Friday, 9 September 2011
At Joovy, we meet the most amazing people. I love hearing about their lives, their stories and their families. There are stories of bravery and then there are stories of bravery. This is a story about a brave mom and a very brave baby boy.
Christy Rich called our office one day last week wondering if we might have some literature on one of our products, the Joovy Cocoon. She was calling from the Cincinnati Children’s Hospital where her son Joshua had been for the last six months.
You see, Joshua was just four months old when he was diagnosed with an auto-recessive genetic disorder, hemophagocytic lymphohistiocytosis. This disease attacks the immune system and major organs of the body. It was essential that Joshua get the best in care so his mom Christy packed up and moved from Georgia to Ohio to the Cincinnati Children’s Hospital.
There, Joshua endured six months of chemotherapy and treatment, a very big journey for such a little guy. And, after the chemo treatments were over and with the disease in remission, they learned there was still a possibility that the HLH could come back. Their decision, to reduce that risk, was to do a bone marrow transplant in August.
While Joshua’s new bone marrow assimilates and strengthens his immune system, his mom and family must be careful to keep Joshua protected from exposure to anything that could compromise his health.
Christy researched and found the Cocoon, Joovy’s cocoon-like stroller to transport Joshua to and from his treatments. Since the Cocoon is an enclosed stroller, it protects Joshua from the elements and keeps him protected inside. He can create his own space with toys, blankets and favorite comfort toys.
Just yesterday they celebrated his very first birthday. His mom shared with me,
“We wanted to have a birthday party for him, but we were stumped because ‘being in medical isolation’ means he is not allowed to be around other people. Thank goodness for the Joovy Cocoon. We put him in the stroller, zipped the bubble shut, and had birthday festivities and people surrounding him. Thanks to Joovy we were able to keep his health protected, while also using the clear plastic to let him see and feel involved in all the celebrating.”
At the birthday party and while living on the Bone Marrow Transplant Unit at the hospital, many parents have asked about the Joovy Cocoon stroller. Joshua’s brave mom, Christy called us to see if we could provide her with an informational brochure that she could share with other parents at the hospital.
We are told that if he survives until 2014, he will be 100% cured of this disease. We want to be there when Joshua celebrates his 4th birthday. We think he is a brave, brave boy and we applaud his mom’s strength and tenacity.
And most importantly, HAPPY BIRTHDAY Joshua!!! Joshua Rich has just celebrated his first birthday on September 6!
If you feel inspired by Joshua’s story and want to contribute towards his medical costs please donate at:
http://www.bonemarrow.org/onetoone/121-rich.html Your money will go towards Joshua and any funds that are not used, will be forwarded onto another child who is awaiting transplant. Thank-you for reading our story and we ask that you keep us in your thoughts and prayers with the intention that Joshua continues to heal, grow, and bloom!
Friday, 29 April 2011
Let’s talk about customer service: What is customer service and how does Joovy size up?
Well……consider this scenario:
You are in a bind. You need to talk to someone NOW about a product feature, concern or issue. You dial up the 800 number listed on the product manual. You are offered a menu to choose from, then another one and finally and third choice must be selected to get to the right department….. Now, you are stuck ‘on hold’ with unpleasant music droning on while your children tussle, the dog barks and the doorbell rings. Twenty minutes later, you are still ‘on hold.’ Frustrated and angry, you hang up and get on with your day. Bottom line, no resolution to your issue. In addition, you are now mad at your phone and the world.
We’ve all had this experience in some way, shape or form. No satisfaction. No resolution. Period.
At Joovy, we do things differently and feel that if you take the time to dial us up, we want to talk to you! When you call our office, it is likely that the person who answers will help you solve your issue or answer your product question. We love our customers and smile when we have the pleasure of visiting with you about all things Joovy.
You may be shopping and have questions about features or functionality. We are here to help.
Perhaps (it does happen on occasion) you are missing a part to your product. We are here to help.
Questions about parts, products, compatibility, features, functions? We are here to help.
Cannot remember how to fold a stroller, playard or highchair? We are here to help.
At Joovy, our customer service commitment to you is our everyday mission. Joovy values that you have invested in our products and we want you to know that our commitment does not stop after your purchase is made. We strive to make any customer service call pleasant, expeditious and most importantly, we want to help with your Joovy product.
Give us a call Monday through Friday, 8 – 5 CST. We’ll be happy to hear your voice!
Joovy Customer Service Blog
Friday, 18 March 2011
The Joovy Room² Ultralight is very pleasing to the eye. It is available in a vibrant hue of green or black and has a very lightweight frame, making it easy to pick up and move around.
We were very impressed by the quality of the playard. Thanks to its tapered design, it’s very sturdy. It has lots of room for baby to move around.
The playard takes a bit of time to assemble. It took three people about twenty minutes to figure the instructions and illustrations out. No tools are required to put the playard together. In theory, it’s supposed to just pop open and the side rails should lock, but it took us a long time to get the rails in the correct place.
The playard takes up a large amount of space, which is something to keep in mind if you are using it in a cramped bedroom or hotel room. Assembled, the product will not easily fit in a closet or car trunk, but it is very compact when unassembled. The playard is much easier to take apart than to put together—it only took one person to put it away. The product can be disassembled two different ways for storage purposes: in half for quick storage, or in a super compact fold for travel.
The playard is a safe and sturdy product. There are no special safety features.
The playard is very comfortable. It has a nice, thick, extremely soft foam mattress—though it’s not so soft as to cause concern for SIDS. The product comes with a fitted sheet made specifically to fit the mattress.
This product is very versatile: it can be used both in the house and outside, and has enough room for baby to sleep or to play. The playard accommodates babies and toddlers up to 35 inches tall, with no weight limit. The only downside is that it has to be disassembled to fit though a regular doorway. The joovy playard only has one level for the child to sleep.
This item is easy to clean. The manufacturer recommends cleaning the playard by wiping it down with a clean cloth. It has fabric handrails and netting on the sides. The comfortable fabric mattress can be easily wiped clean with soap and water.
Wednesday, 13 August 2008
It’s a “Joovy” kind of day!
We received our new stroller last week and I couldn’t wait to take it out for a test drive. Chris put it together on Saturday and we decided to give it a try at the local mall later that evening. We were a little worried if Ryan would stay on the back of the stroller. He did well except for when he would see a store he wanted to go in (the book and toy stores!) and jump off the back while in motion. We had to explain to him several times that he must ask first if he wants to get off. He isn’t a fan of boo-boos so when I told him that he could get a boo-boo if he fell, he pretty much stayed on after that!
I told myself that I would take the kiddies for a walk everyday (as weather or time permits)once the stroller arrived. Sunday, Lauren came over for lunch and then we got a quick walk done in between rain storms. We had a bit of cold front come through over the weekend and we had an interesting few days of fall like weather. It was a welcome change from the record 90 degree weather we’ve had in July and early August. It was very strange to wear sweatshirts in August though?!
Monday morning I fed the kids, packed some water for Ryan and I and headed out for another walk around the neighborhood. It was still 60 degree weather that morning so I had to make sure they were both bundled up. Kara looked so cute in her sweater jacket (it was Ryan’s when he was baby- it’s nice to be able to reuse it for Kara now).
Ryan can sit or stand. So far he prefers to sit except when he wants to play with Kara’s feet!
Cozy baby and silly boy!
She sure loves her car seat!
Tuesday was a day of rest! I had a few errands to run and that’s enough exercise for me after taking both shopping by myself. I get a great arm workout with lugging Kara in her car seat around and great leg work as I try to keep Ryan from running all around the store! Sadly, I don’t look forward to shopping anymore!
Today, Lauren came over again for lunch (Lauren-thanks for the yummy pizza and watermelon!!) and a walk. She and her fiance have started the process of finding their first home and were thinking about purchasing a home in our area. We decided to go check out a few because they were within walking distance from my house. We started our walk with a trip to see a small pond with duckies. I brought some bread so Ryan could feed them. It was fun to watch him feed the ducks and see the excitement in his face as they would come close to get the food! We thought the houses wouldn’t be too far but we ended up taking a VERY long walk. We walked at least 2 miles which isn’t too bad but when half the walk is uphill, that’s tough with pushing two little ones in a stroller. The Joovy is 21 pounds (and we got the ultralight weight one- can you image the weight of the original Joovy?!), add a 30 pound little boy and 8 (we think) pound baby and you have almost 60 pounds of weight!! Lauren and I were very sweaty and tired at the end of that walk. Both Kara and Ryan were ready to be done by the end as well. I am sure I will feel the pain tomorrow but it was worth it. I think we might stick to our normal course next time and visit the playground!
Our community ducks!
Ryan really enjoyed feeding the duckies!
I DON’T WANT TO GO HOME!
We ALL had a good rest after this walking adventure!